Privacy Policy

1. Introduction

LunarShift ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation and online advertising services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number)
• Company information (company name, industry, size)
• Account credentials and preferences
• Payment information (processed securely through third-party providers)
• Communications with our support team

2.2 Information We Collect Automatically

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Lead Data

Through our advertising campaigns, we collect prospect information including:

• Contact details of potential leads
• Demographic and behavioral data
• Engagement metrics and interaction history
• Source and campaign attribution data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our lead generation services
• Processing payments and managing accounts
• Communicating with you about our services
• Improving our platform and developing new features
• Ensuring compliance with legal obligations
• Preventing fraud and maintaining security
• Analyzing usage patterns and optimizing performance

4. Information Sharing and Disclosure

4.1 Lead Data Sharing

Lead information is shared only with the client who purchased the specific lead. We do not sell, rent, or share lead data with any other parties.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Data analytics and reporting
• Customer support services
• Technical infrastructure and hosting

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure data centers with physical security measures
• Employee training on data protection practices

6. Data Retention

We retain information for as long as necessary to:

• Provide our services effectively
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and analytics

Lead data is typically retained for 2 years unless otherwise requested by the client or required by law.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information. Contact us to request access to your data or make corrections.

7.2 Data Portability

You may request a copy of your data in a structured, machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

7.4 Marketing Communications

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and functionality
• Deliver targeted advertising campaigns

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our platform

12. Compliance with Privacy Laws

We comply with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• CAN-SPAM Act
• Other applicable local and international privacy laws

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Data Protection Officer

For privacy-related inquiries and requests, you may contact our Data Protection Officer at the above contact information. We will respond to your requests within the timeframes required by applicable law.